Welcome to the OTG Product Guide — your central resource for understanding and efficiently using our On-The-Go platform. This guide supports Brokers, Partners, Providers, and Clients, covering every aspect of the system — from account setup to daily ride operations.

Broker/Partner/Provider Workflows:

• Understand how different roles interact, assign rides, monitor performance, and configure mileage reimbursement settings.

• Stay in control with flexible configurations, real-time communication, and streamlined ride management — all tailored to the needs of every role in your transportation network.

• The Ride feature is the core component of the OTG platform, enabling seamless scheduling, assignment, tracking, and completion of transport requests across Brokers, Partners, Providers, and Drivers.

Ride Lifecycle Tracking:

• Statuses: Scheduled → Pending → Accepted → In Progress → Completed → Cancelled

• Real-time updates and notifications to stakeholders at each step.